Remote Customer Support Supervisor

Summary

Join Taskrabbit as a Customer Service Supervisor and play a pivotal role in delivering exceptional customer service. You will foster a positive team environment, facilitate learning and development, and champion customer satisfaction. Responsibilities include team engagement, accountability, feedback, and collaboration with other departments. You will need at least one year of people management experience in a customer-focused setting, exceptional problem-solving skills, strong ownership, empathetic communication, and a detail-oriented mindset. Taskrabbit offers a competitive compensation package, including base pay, bonus, and benefits, and is a remote-first company valuing flexibility and work-life balance. The company boasts a diverse and inclusive culture and provides various perks and benefits to its employees.

Requirements

• Minimum 1 year of people management experience, within a customer-focused environment
• Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level
• Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions
• Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding
• Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team
• Ability to work weekends and shifts dependent on business needs

Responsibilities

• Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture
• Facilitate continuous learning and development opportunities for team members
• Champion customer satisfaction, serving as a liaison between the customer service team and other departments
• Demonstrate ownership and curiosity in addressing customer concerns and team challenges
• Set clear expectations, hold team members accountable and collaborating with cross-functional teams
• Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement
• Analyze and understand performance trends to create actions for continuous improvement
• Exhibit leadership qualities in addressing customer concerns and team challenges
• Collaborate with cross-functional teams, ensuring alignment with business goals
• Handle escalations from customers as necessary, while also guiding your team through these

Benefits

• Taskrabbit is a Remote-First Company
• Employer-paid health insurance and a 401k match with immediate vesting (US employees)
• Medical insurance (EU employees)
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support