Remote Customer Support Supervisor

Summary

Join Taskrabbit as a Customer Service Supervisor to play a pivotal role in ensuring exceptional customer service experiences, fostering team engagement and development, and championing customer satisfaction.

Requirements

• Minimum 1 year of people management experience, within a customer-focused environment
• Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level
• Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions
• Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding
• Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team

Responsibilities

• Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture
• Facilitate continuous learning and development opportunities for team members
• Champion customer satisfaction, serving as a liaison between the customer service team and other departments
• Demonstrate ownership and curiosity in addressing customer concerns and team challenges
• Set clear expectations, hold team members accountable and collaborating with cross-functional teams
• Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement
• Analyze and understand performance trends to create actions for continuous improvement
• Exhibit leadership qualities in addressing customer concerns and team challenges
• Collaborate with cross-functional teams, ensuring alignment with business goals
• Handle escalations from customers as necessary, while also guiding your team through these

Benefits

• US employees employer-paid health insurance
• 401k match with immediate vesting for US employees
• Medical insurance for EU employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support