Clinical Support Supervisor

Summary

Join Arine, a rapidly growing healthcare technology company, as a Lead Clinical Support Specialist. You will lead a clinical team using the Arine platform to deliver excellent patient outcomes, focusing on Medicare Part C and Part D measures. Partner with the Lead Clinical Pharmacist to develop strategies, manage a support team, and engage patients and providers to optimize medication utilization and achieve quality goals. Represent the Clinical Care team in customer meetings, lead internal meetings, and manage team performance. This role requires at least 12 months of experience managing a clinical or support team, excellent communication and analytical skills, and a strong grasp of medication adherence workflows. The position is full-time, temp-to-hire, with full benefits from day one and a salary range of $55,000-$60,000.

Requirements

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred
• Team management and coaching experience required, preferably within a remote setting
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents
• Ability to pass a background check
• Must live in and be eligible to work in the United States
• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Responsibilities

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Benefits

• Full benefits starting from day one
• This position is full-time, temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs