Remote Customer Support Team Lead
Keywords Studios
💵 $2k
📍Remote - Japan
Please let Keywords Studios know you found this job on JobsCollider. Thanks! 🙏
Job highlights
Summary
Join us in our mission to build engaging player communities and offer outstanding experiences! As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our projects, being the bridge between Keywords Studios and our valued clients.
Requirements
- Native level Japanese(JLPT N1 or above) and excellent English skills
- Ability to work in the Tokyo office depending on the project
- Client facing working experience
- Experience in Customer Support
Responsibilities
- Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote
- Proactively address project issues with teams and Project Manager to prevent disruptions
- Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date
- Serve as an escalation point for client's customer issues
- Train, coach shift leads, and conduct weekly one-on-one coaching sessions
- Provide appropriate positive recognition and disciplinary warnings
- Manage vacation requests, monitor attendance, and address lateness or absences
- Monitor and manage ticket databases to ensure project KPIs and SLAs are met
- Regularly review daily reports to identify and resolve anomalies
- Create CRM/tool views for enhanced visibility and reporting
Benefits
- Commuting Allowance : Up to ¥30,000/Month
- Work from home allowance : Up to ¥10,000/Month
- Social Insurance: Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
- Paid Annual Leave
- Sick Leave
- Employee Assistant Program
- Language Program
- Employee Share Purchase Plan (ESPP)
- Referral program
- Medical check-up
- Company Events
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- 💰$2k📍Japan
- 📍Worldwide
- 📍Taiwan
- 📍United States
- 💰$43k-$58k📍Worldwide
- 💰$41k📍Lithuania
- 📍Worldwide
- 💰$64k-$75k📍United States
- 📍Czech Republic
Please let Keywords Studios know you found this job on JobsCollider. Thanks! 🙏