Ventrata is hiring a
Technical Support Team Lead

Summary

Join Ventrata, a passionate Technical Support Team Leader role where you'll lead a team of technical support specialists, assist the support manager, and ensure delivering exceptional customer experience.

Requirements

• Critical thinker
• Technical Skills
• Previous experience in management or team lead roles
• Previous experience in technical/customer support roles
• Ability to understand others' experiences and needs
• Ability to work in a team
• Great organizational skills
• A passion for staying current with industry trends and continuously improving processes
• C1 English level

Responsibilities

• Leading a team of technical support specialists
• Assisting the support manager
• Hiring & onboarding
• Performing regular Quality Control
• Monitoring & Reporting

Benefits

• Unlimited paid holiday days
• Scale-up working environment
• WFH or work remotely
• Team buildings and company retreats
• Offices in Brno and Lisbon
• Refreshments and delicious coffee in the office area
• Hardware/ remote setup package
• Competitive salary and regular salary revaluation
• Bonuses based on company performance