Remote Director, R&D Learning and Development

Summary

Join the team in Twilio's R&D organization as our new Director of L&D. We are seeking a dynamic and experienced Director of L&D to lead the strategic design and implementation of comprehensive learning initiatives within Twilio's R&D organization.

Requirements

• Bachelor’s degree in a relevant field (e.g., Education, Human Resources, Business Administration, or a related discipline)
• Minimum of 8-10 years of experience in Product Operations, Learning and Development, Training, or Organizational Development, preferably in an R&D or technology-driven environment
• Proven track record of building and leading high-performing teams
• Experience in designing and implementing training programs, particularly in technical fields or within R&D organizations
• Understanding of the Product Development Lifecycle and RACI frameworks
• Exceptional verbal and written communication skills with the ability to convey complex concepts clearly and engagingly
• Strong ability to foster a culture of creativity and innovation through learning activities such as hackathons and workshops
• Ability to align L&D initiatives with R&D organizational goals and business strategy
• Ability to assess training needs and measure the effectiveness of learning initiatives through data analysis and feedback mechanisms
• Familiarity with e-learning platforms, Learning Management Systems (LMS), and other digital tools
• Experience in managing multiple training projects, including planning, execution, and evaluation
• Understanding of diverse learning styles and cultural differences to create inclusive training experiences

Responsibilities

• Build and lead a dedicated Learning and Development team to create tailored learning role-based learning paths for upskilling R&D employees
• Partner with R&D leadership to design engaging training sessions for onboarding new R&D employees, ensuring they are well-versed in our product portfolio and can effectively convey product value
• Partner with our Enterprise L&D team to develop and implement a comprehensive training program for all R&D Directors and above to enhance their skills in delivering our product strategy to customers, focusing on effective communication and customer engagement strategies
• Partner with VP of Product Operations to establish a structured learning plan to educate employees on a standardized product development lifecycle framework with clear RACI matrices, required artifacts, and robust governance mechanisms
• Create and deliver a learning path for employees on best practices for writing critical documents, including PRFAQs (Product Requirement FAQs), MRDs (Market Requirements Documents), WPR (Weekly Product Review Documents), and other relevant documentation artifacts

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave