Remote Enterprise CSM - Grow

Summary

Join SeekOut's Grow team as an Enterprise Customer Success Consultant and play a critical role in managing customer journeys for our enterprise Grow platform.

Requirements

• Believe in Kindness, Gratitude, and Curiosity!
• Have a Bachelor's degree, Master's degree preferred (ideally in I/O Psychology or related field)
• Have proven experience as an Enterprise Customer Success Manager for a SaaS product (or closely related role such as Onboarding, Client Success, or Account Management)
• Have a strong background in HR Tech, Talent Management, or related fields
• Have excellent communication skills with the ability to adapt style to various audiences
• Have an analytical mindset with the ability to utilize data to drive decisions and strategies
• Have a continuous improvement mindset with a focus on seeking and acting on feedback

Responsibilities

• Lead customers' transition from implementation to active usage of the Grow product and services
• Identify, develop, and evaluate engaging training materials for Grow clients to maximize adoption
• Track clear success criteria metrics established during the sales process and offer consulting on driving continuous improvement
• Demonstrate leadership skills to liaise internally in resolving customer issues and serve as the voice of the customer in product and sales cycles
• Own the entire customer lifecycle, including onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts
• Own responsibility for all Grow client retention

Benefits

• Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
• Stock Options
• Stipends for home office, education, and wellness
• Flexible paid time off
• Company paid holidays, including Juneteenth and Indigenous People’s Day
• Paid parental leave for birthing and non-birthing parents
• Retirement plan with company match