Customer Success Manager

Summary

Join Catchpoint's Customer Success Team as a Customer Success Manager (CSM) and contribute to the post-sale success of a portfolio of clients in the EMEA & Asia Pacific regions. You will be responsible for client growth and retention, partnering with various teams to guide clients through onboarding, adoption, expansion, and renewal. Success in this role involves developing a strong understanding of Catchpoint's value propositions and ensuring clients realize value and ROI. The ideal candidate will possess strong communication, presentation, and problem-solving skills, along with experience in client management and a proven understanding of the corporate business world. This position offers the opportunity to work in a fast-paced environment and make a significant impact on client success.

Requirements

• Bachelor's degree or equivalent and 2+ years of experience managing a portfolio of clients, in roles such as Customer Success, Consulting, Account Management, or Sales
• Comfortable presenting to a room, aided by strong written and verbal communication skills
• Confident, high energy, self-motivated and a true team player
• Experience persuading and satisfying senior and executive level customer contacts across an enterprise
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Understanding of Internet and web applications with a desire learn new technologies
• Ability to understand and articulate technical concepts and derive solutions
• Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
• Well-organized, with a high attention to detail and ability to prioritize
• Proficiency with MS Office and Salesforce.com

Responsibilities

• Assume full accountability of the customer journey, from Onboarding through Renewal
• Conduct regular business reviews and monitor account health to maximize account retention
• Map Catchpoint’s value to client’s organization, goals, and challenges to generate growth
• Drive engagement and adoption of Catchpoint’s platform
• Transform clients into partners, developing champions and obtaining executive alignment
• Evangelize success outside of the platform by promoting success in client’s craft and careers
• Be a customer advocate while capturing customer feedback for Product and Marketing
• Partner closely with Catchpoint Sales, Support and other Technical teams to ensure an exceptional customer experience

Preferred Qualifications

Prior experience in SaaS

Benefits

#LI-REMOTE