Executive Assistant

Summary

Join a dynamic team at SimplePractice as we seek a detail-oriented and execution-savvy individual to support the Chief Customer Success Officer and Chief Marketing Officer. The ideal candidate will have experience in executive administration, project management, or a related field, and possess strong culture facilitation skills.

Requirements

• 7+ years of experience in executive administration, project management, or related field
• A team player capable of cultivating productive working relationships across the company
• Someone who exhibits sound judgment with the ability to prioritize and make decisions
• Ability to assess situations; present and implement solutions
• Strong culture facilitator who can act as an ambassador for creating and growing a positive work experience and team culture
• Experience implementing new ideas and turning them into successful programming for the team
• Experience handling sensitive company information
• In-depth knowledge of Microsoft and Google. Proficiency in a broad array of online tools including spreadsheets and slide presentations
• Excellent calendar management skills, including the coordination of complex executive meetings

Responsibilities

• Own vision and strategy for uplifting Customer Success team's and Marketing team’s remote work experience
• Plan thoughtful in-person events for teams to curate team bonding and positive work culture
• Improve cross-collaborative work process between Marketing, Customer Success and other Groups by identifying gaps in team members’ understanding of process/needs/timelines and working to improve teamwork for stakeholders
• Actively connect the team with our customers and the customer experience to drive empathy and passion for our mission
• Implement learning and development lens into team events to increase engagement and positive growth for team members
• Own All-Hands agendas for Customer Success and Marketing; ensure agendas align with leadership cascades, upcoming events and launches, prominent company news, and speak to what is top of mind for the team
• Actively look for opportunities to build better synergy between teams, and within teams; brainstorm and implement solutions that improve workflows and serve a positive work culture
• Own tracking of topics communicated, number of times communicated, and which channels communications are shared via to ensure information cascading follows playbook, and the team knows when and where to expect/find information
• Collaborate with other Executive Assistants to spread implementation of successful programs to other teams; and build out opportunities to cross-pollinate with other teams via quarterly/bi-annual joint All Hands, AMA, and/or Virtual Socials, etc
• Own cadence and organization of AMA’s for CMO and CCO
• Own internal calendar for CMO and CCO
• Help manage external calendar and coordinate meetings with external stakeholders
• Prepare presentation decks, internal documentation and communications
• Work closely with the execs to keep them well informed of upcoming commitments and responsibilities, following up as appropriate

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)