Remote Expert German Speaking Service Delivery Manager
Deutsche Telekom IT Solutions
Job highlights
Summary
Join the Deutsche Telekom IT Solutions team as a Service Delivery Manager in the Artificial Intelligence Business Unit, responsible for managing contract fulfillment, invoicing, and controlling activities, while ensuring high-quality delivery of services.
Requirements
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- Fluent English and German language knowledge (C1)
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 5+ years of hand on experience as a Service Delivery Manager
Responsibilities
- Manage contract fulfilment
- Take care of invoicing and controlling-heavy activities
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Owning the overall SDM activities for AI project business
Benefits
Remote working possibility within Hungary due to European taxation regulation
Job description
Company Description
The largest ICT employerin Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sitesin Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI project business for external and internal customers.
Tasks
- Manage contract fulfilment
- Take care of invoicing and controlling-heavy activities
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Owning the overall SDM activities for AI project business
- Stakeholder Management
Qualifications
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- Fluent English and German language knowledge (C1)
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 5+ years of hand on experience as a Service Delivery Manager
Advantages
- Experience with Jira and Confluence
- TÜV SDM qualification
- Experience with SAP/SPPM
- AI experience
- Process Flexibility
- ITIL qualification
- Experience with Service Desk and/or building and maintaning 1st-2nd level support
Required soft skills
- Very good communication and coordination skills
- Highly motivated personality and ablility to push things forward
- “Can do”/”get things done” attitude, self-driven
- Stress tolerance
- Team player
Additional Information
\* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
