Remote Field Engineer

Summary

Join our growing team as a Field Engineer to provide technical support to customers, working closely with sales and engineering teams to ensure smooth product adoption and customer satisfaction.

Requirements

• 2+ years of experience in a field engineering or technical support role
• Hands-on experience in a technical role leveraging SQL, Python, or Spark to build, operate and maintain data analytics solutions
• AWS or Google Cloud familiarity
• Strong communication skills, with the ability to work effectively with technical and non-technical audiences
• Proven ability to troubleshoot and resolve technical issues in a customer-facing environment

Responsibilities

• Provide technical support to customers during and after the sales process
• Assist with customer onboarding, ensuring a smooth transition from sale to implementation
• Collaborate with the Commercial to address customer inquiries and resolve technical issues
• Act as a technical liaison between customers and internal teams, ensuring customer feedback is communicated
• Participate in technical demonstrations and help answer technical questions during sales engagements
• Stay current on product features, capabilities, and best practices to offer support