Remote Fraud Agent

Summary

Join Whatnot, the largest livestream shopping platform in North America and Europe, as a Fraud Agent to investigate fraud on the platform. You will work collaboratively with the team to monitor and prevent fraudulent behavior while ensuring a positive user experience.

Requirements

• Availability to work weekends and Holidays as needed
• 4 year degree is a plus
• 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment
• Positive Customer first attitude
• Proactive problem-solver and process-improver
• Organized and detail oriented
• Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
• Understanding of E-commerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Knowledge of Collectibles is a plus

Responsibilities

• Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
• Discover and identify fraud trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to fraud or potential fraud
• Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Benefits

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• $1,000 home office setup allowance
• $150 monthly allowance for cell phone and internet
• Care benefits
• $450 monthly allowance on food
• $500 monthly allowance for wellness
• $5,000 annual allowance towards Childcare
• $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Parental Leave