Junior Fraud Analyst

Summary

Join M-KOPA as a Junior Fraud Analyst and play a crucial role in safeguarding the company's operations by detecting and preventing fraudulent activities. This fully remote position, operating within the UTC -1 / UTC+3 time zones, involves collaborating with various teams to analyze fraud trends, investigate cases, and develop effective fraud management strategies. You will contribute to actionable insights, influencing decision-making and ensuring the protection of customers. The role requires strong analytical skills, proficiency in data analysis tools, and experience in fraud prevention or analysis. M-KOPA offers a supportive work environment with opportunities for professional development and a commitment to employee well-being.

Requirements

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
• Strong skills in identifying fraud indicators through data mining and analytics
• Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods
• Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations
• A positive, learning-oriented attitude with a capacity for self-empowerment
• A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis

Responsibilities

• Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs
• Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders
• Provide actionable insights to influence fraud management strategies and decision-making
• Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales
• Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases
• Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness
• Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively
• Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies
• Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators
• Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions
• Liaise with various departments to implement initiatives that reduce risk and improve accountability
• Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint
• Support the team in closing fraud cases within stipulated timelines
• Provide regular updates on fraud trends and disciplinary measures to key stakeholders

Benefits

• Diverse development programs
• Coaching partnerships
• On-the-job training
• Family-friendly policies
• Prioritize well-being
• Embrace flexibility
• Fully remote role