Fraud Operations Performance Associate II

Summary

Join Affirm's Customer Operations Team as a Performance Associate II to champion label accuracy and enhance case quality. Focus on monitoring and improving label accuracy within internal fraud operations teams and external vendors.

Requirements

• 3+ years of Fraud experience, preferably within the fintech industry
• 1+ years Quality Assurance experience, preferably within the fintech industry
• Demonstrated ability to work independently with leadership and exhibit strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement
• Proven track record of identifying and resolving quality issues and driving process improvements
• Focused, self-motivated and reliable with ability to stay focused on a task and work independently
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization
• Experience with industry-specific tools and standards, including but not limited to Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

Responsibilities

• Identify knowledge gaps through analysis and QA
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
• Document findings as appropriate and escalate to Leadership
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts
• Maintain daily expected cases volume with an accuracy score of 95%+

Benefits

• 100% subsidized medical coverage
• Dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending