Remote German Language / Service Chain Operation Manager

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Purpose

We are the team of customer-oriented experts who possess both specialized knowledge and a strong focus on providing excellent customer service. Our team excel not only in their expertise but also in understanding and meeting the needs of their customers or clients.

We are looking for service chain operation manager with knowledge about storage and backup technology to manage the service operation team, and handles customer service interactions, reports, and repairs. The service chain operation manager ensures excellent customer service, maintains strong relationships with one of TOP customer of our company and third-party vendors.

WHAT WILL YOU DO?

• Delegating and directing service tasks, monitoring the progress of current projects, and managing operational team members to ensure the team’s objectives and sales goals are met.

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Managing Collecting data for KPI reporting of all orders validated by quality gate

• Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.

• Supporting development of new employees in company procedures.

Qualifications

YOU WILL SUCCEED IF YOU:

• Are fluent in German and English language (B2 or C1)

• Have IT technical overview (SAN/NAS/backup tools)

• Have problem solving ability and you are result orientated as well as Customer oriented person

• Have leadership, communication and negotiation skills

• You are a good team player

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary wouldn’t be lower than 1350€/brutto.

Additional information

\* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.