Remote Insights Analyst

Summary

Join Experian as a CX Reporting & Insights professional to analyze data, develop insights, and create impactful dashboards and reports. You will work with customer feedback and satisfaction data from various sources, build meaningful reports and presentations, and be an important partner for insights-driven programs.

Requirements

• Familiarity with customer data platforms
• From different sources, extract valuable insights, and use them to inform strategic approach
• Ability to integrate customer satisfaction data with operational data from a variety of sources, including Salesforce
• Demonstrated history of creating impactful dashboards, reports, and analysis
• Must have a working knowledge of Salesforce, Sales Insight and CX Platforms
• Comfortable using Business Intelligence tools like Tableau, PowerBI  to retrieve data and build well-designed visualizations and dashboards
• Familiarity with survey platforms and can launch surveys and analyze results

Responsibilities

• Analyze quantitative and qualitative data to develop relevant insights by ad hoc reports and visualizations
• Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis
• Build meaningful reports  and presentations in Excel, Tableau, Salesforce , Experian’s CX platform and power-point
• Create insight-driven alerts, reports, presentations and dashboards to provide easy access to customer feedback across the organization
• Be able to summarize  main reporting methodology and findings to your team and team-members
• Be a important partner to consultants, solution providers, and partners for all insights-driven programs
• Ad-hoc data pulls for the FSD and on behalf of NA
• Champion Client Journey Map and related Goals
• Manage Contact Data Standards, Process, and establish contact data quality metrics for surveys
• Report to business on survey opportunities: response rates, completion times, abandon rates
• Build customer contact files surveys in CX Platforms
• Produce management information and reporting to partners
• Ensure CRM, Tableau, and other systems are accurate and up to date
• Liaise directly with senior officials of businesses to understand the bigger financial picture that could affect the business

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work
• Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program