Insights Analyst

Summary

Join SMG as an Insights Analyst and build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world.

Requirements

• At least 1-2 years of relevant work experience
• Bachelor’s degree
• Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
• Ability to produce high quality work free from errors and inaccuracies
• Strong problem-solving skills
• Experience working with large data reports
• Experience programming surveys in a platform such as CMIX (ideal), Survey Monkey or Qualtrics
• Experience with PowerBI (ideally) or a similar BI tool

Responsibilities

• Interact with Researchers, Insights Managers, and Insights Directors to cull data and develop insights which clients can action on to drive business results
• Prepare drafts of consulting-style presentation decks that tell a story and provide real insights based on SMG survey data
• Leverage internal tools to pull data and reporting leveraged for client and internal insight deliverables
• Ensure deliverables have account specific data and are arranged to fit the story defined by the Insights Manager or Director, and provide final decks for presentations
• Responsible for the quality assurance of all insight deliverables
• Assist account team with day-to-day tasks and management of client deliverables ensuring all project deadlines are met
• Collaborate and interact with clients in a variety of ways, including participating and taking notes during client conference calls
• Communicate daily with internal and external stakeholders
• Perform other related duties as assigned

Benefits

Unlimited PTO