Remote IT Support Engineer

Marqeta’s IT Support Specialist provides support and optimization of the productivity of our internal customers in a positively delightful way, and is an exemplary template for junior team members to strive toward. The ideal candidate is passionate about building, improving, and producing awesome results. They should be experienced in Mac, PC, and  Client/SaaS Systems Administration.

We work Flexible First. This role can be performed remotely anywhere within the US or from our local office in Oakland, CA. We’d love for you to join us!

The Impact You’ll Have

• Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers. Contribute to problem resolution and ticketing system improvements.
• Perform administration in various systems, such as Identity & Access Management, endpoint management, security, and anti-malware.
• Participate in on-call rotation.
• Own and drive IT projects and deliverables.
• Set up, configure, and support audio/visual equipment for meetings, presentations, and events.
• Troubleshoot and resolve issues with A/V equipment, including projectors, microphones, speakers, and video conferencing systems.
• Collaborate with the facilities team to ensure optimal setup and functionality of A/V systems in conference rooms and common areas.
• Work closely with Tech, IT Infrastructure, Workplace, and other cross-functional teams on relevant initiatives, problem resolution, and daily operations.
• Maintain the health of the Support ticket queue (e.g., acknowledge and resolve tickets within SLO)
• Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.

Who You Are

• Bachelor’s degree in Computer Information Systems or similar, or relevant equivalent experience.
• Demonstrated experience in support operations, customer service, desktop and end user technology; Cloud/SaaS support, administration, and implementation. Strong understanding of, and experience supporting, corporate IT end user systems, applications, and processes. Functional knowledge of IT infrastructure systems and applications.
• Proficiency in setting up and configuring A/V equipment such as projectors, microphones, speakers, and video conferencing systems.
• Ability to troubleshoot and resolve A/V equipment issues promptly.
• Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames. Able to meet deliverables and drive work to completion within specified timelines.
• Ability to communicate clearly and effectively with a wide range of individuals from various functional and technical backgrounds.
• Experience with employing business analysis, requirement gathering, technical documentation and process engineering.
• Strong customer service orientation and ability to work well with diverse internal and external constituents in a team-oriented environment.

Nice-To-Haves

• Certifications or experience in Mac OS, Jamf, Jira, Airwatch, security, Okta, network (e.g., CCNA), ITIL, BetterCloud, 1 or more scripting/programming language, or G-Suite.
• Familiarity with Atlassian tools, Slack, Google Workspace, Okta, Jamf, Workspace One
• Familiarity with the Fintech industry.

Your Manager

• Jameelah Hunter, Director Technical Operations & Strategy

Recruiter For This Role:

• Lizzie LaPonsey

Typical Process

• Application submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 3, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $45,000 - $60,000
• Premium: $50,625 - $67,500
• Premium Plus: $56,250 - $75,000

We also believe in recognizing the contributions of our people. That’s why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo.

– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.

– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.

– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.

– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.