Remote Support Engineer

Summary

Join Relyance AI as a Support Engineer and manage complex customer support cases, troubleshoot escalated issues, and collaborate with internal teams to provide solutions, ensuring customer satisfaction.

Requirements

• Minimum of 5+ years of experience in Cybersecurity and Privacy (GRC)
• Strong understanding of GDPR, DSPM/AI governance, and DLP
• Bachelor’s degree or master’s in computer science, engineering, business or other related field
• Eagerness to learn and rapidly acquire new skills
• Ability to work the night shift in Bangalore, India
• 3+ years of demonstrated experience working with the Privacy platform or deep relevant technical skills
• Strong analytical problem-solving abilities and continuous improvement mindset
• Exceptional developed written and verbal communication skills
• Ability to work with and troubleshoot complex, web-based software suites
• Knowledge of development processes, different operating systems, browsers, and programming languages

Responsibilities

• Manage complex customer support cases
• Troubleshoot escalated issues
• Collaborate with internal teams to provide solutions
• Act as a subject matter expert within the support team
• Create knowledge materials and upskill colleagues

Benefits

• Equal-opportunity employer
• Celebrating diversity and creating an inclusive environment for all employees
• Committed to fair and equitable compensation practices