Remote Japanese Customer Support Agent, Gaming

Summary

Join Keywords Studios as a Player Support Agent and provide top-notch assistance to players by solving their queries about the game and providing excellent customer service.

Requirements

• Have excellent Japanese language skills, especially in writing, at a JLPT N1 level
• Be proficient in English and use it daily to interact with colleagues
• Be available to commute to our Tokyo office when necessary
• Be familiar with either MS Office or Google Suite apps and can use them effectively
• Be ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability

Responsibilities

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service
• Use investigative skills and work with our ticketing system to help players with their game-related issues
• Respond to player inquiries through email and chat
• Collaborate with internal teams to assist with project-related requests and provide feedback to the development team

Benefits

• Social insurance is provided
• Overtime allowance is paid
• Transportation expenses are reimbursed (up to ¥300,000 per month)
• Home working allowance is provided (according to company regulations)
• Annual health check-ups are provided
• Influenza vaccination assistance is provided