Remote Junior Telephony Administrator

Summary

Join our IT team as a Junior Telephony Administrator to manage and support our telecommunications systems, ensuring reliable and efficient communication tools for employees. This entry-level position offers great opportunities to learn and grow in telephony administration.

Requirements

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM, JABBER, FINESSE)
• Basic understanding of IVR and Contact Center deployments / integrations
• Basic understanding of an Enterprise Fax System (e.g. on-prem/cloud, analog/digital/FOIP, etc.)
• Ability to synthesize complex concepts
• Excellent written and verbal communication skills
• Organizational skills and attention to detail
• Exceptional interpersonal and teamwork skills
• Basic understanding of Call/Screen Recording, Workforce Optimization/Management, Quality Management systems
• Flexibility, adaptability to rapid change and a positive attitude
• Ability to multi-task in a fast-paced organization

Responsibilities

• Assist with the installation, configuration, and maintenance of our telephony systems
• Provide support to end-users by troubleshooting and resolving telephony-related issues
• Monitor the performance of our telephony systems and identify areas for improvement
• Work closely with senior telephony administrators to develop and implement telephony-related projects and upgrades
• Assist with the management of our telephony service providers and vendors
• Maintain accurate documentation of our telephony systems and related processes
• Provide training to end-users as needed
• Other tasks as required

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance