Remote Linux Support Engineer

Summary

Join a dynamic team at JetRails, a hosted infrastructure provider for mission-critical web applications. We're looking for a technical support specialist to provide customer support via phone, ticket system or messenger.

Responsibilities

• Provide technical support for customers via phone, ticket system or messenger
• Provide support in a wide range of advanced Linux and AWS server management issues
• Use critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Provide short-term resolutions and develop preventative measures for the longer term
• Monitor server alerts for any performance issues and address them appropriately
• Help create internal documentation as well as customer facing knowledge base
• Assist in onboarding, training and mentoring new team members
• Keep up to date with relevant technologies