Remote Medical Support Executive

Summary

Join Noora Health as an experienced nurse to lead the development and functioning of their Remote Engagement Service (RES) platform in Indonesia, responding to patient questions, escalating high-priority queries, auditing responses, and managing platform glitches.

Requirements

• Bachelors or Master’s degree in Nursing or Medicine
• At least two years of experience working in a clinical setting
• Excellent communication and writing skills in Bahasa and English (preferable)
• Working proficiency with MS Office Suite; Comfortable using android phones, laptops, web browsers, Gmail, and other popular online websites
• Highly organized, detail-oriented, and self-accountable
• Excellent collaboration and interpersonal skills with team members at varying levels of management

Responsibilities

• Respond to patient questions on our digital platform
• Escalate high-priority questions based on triaging protocols
• Audit various responses to ensure they meet quality and efficiency standards
• Manage and report platform glitches to our Platforms and Engineering team
• Develop the two-way response system in RES
• Support in developing a knowledge base of questions and answers
• Conduct user calls to understand needs and behaviors and collect feedback
• Support in hiring additional medical support executives on the team
• Maintain and share data and reports on RES two-way response system