Remote NOSC Operations Manager

Summary

Join T-Rex Solutions as a NOSC Operations Manager to guide technical resources in managing the NOSC Cyber and Network operations, including onboarding, monitoring, sustainment, incident response, and customer service. This role will be based in Colorado Springs, CO, Stennis, MS, Chandler, AZ, National Capitol Region (NCR), or Remote.

Responsibilities

• Play a key role in Platform management, maintenance, and optimization, with a focus on performance and service quality assessments, as well as making improvement recommendations
• Report on the operational status of the Platform to senior leadership
• Ensure Platform reliability through tasks such as patching, data backups, and disaster recovery planning
• Ensure the Platform is compliant with DHS security guidelines and respond to all vendor critical security vulnerabilities
• Develop and enforce operational processes based on industry best practices
• Identify and report anomalies and issues, escalating them to the appropriate teams as needed
• Manage multiple demands and priorities effectively while frequently interacting with customers, security operations, and other teams
• Mentor and coach cross-functional team members to enhance their skills and performance
• Manage Service Level Agreements (SLAs) and work towards achieving them