Remote Network Lead

Summary

Join T-Rex Solutions as a NOSC Network Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional professional IT experience can be considered in lieu of a degree
• Five (5 plus) years routing/switching experience in an engineering support capacity in LAN/WAN networks
• Ten (10 plus) years of experience in government IT contracting
• Previous experience managing teams in a 24x7x365 shift environment
• Knowledge of network protocols such as OSPF, BGP, and EIGRP
• Experience with Cisco command line interface and configuration
• Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologies
• Working knowledge of ServiceNow in creating, updating, and closing tickets
• CCNA certification
• Active Top Secret Security Clearance

Responsibilities

• Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians
• Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues
• Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service
• Measure vendor responses to Tier 2 issues against established SLAs/SOOs
• Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed
• Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs)
• Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident
• Provide information and status updates to team leadership on priority incidents
• Develop and maintain staff training plan
• Adjust staff schedules as needed to ensure optimal coverage and minimize response time
• Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team
• Escalate issues that will have a negative impact to operations as needed
• Maintain, continuously assess, and recommend improvements to Tier 2 SOPs
• Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors

Benefits

• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• A 401(k) plan with company match fully vested after 60 days of employment among other benefits