Remote Invigilator, Italian Speaking

Summary

Join PeopleCert, a leading education technology player, as a Remote Online Exams Invigilators (Online Proctoring Agent)-Italian Speaking. Ensure the integrity and security of online examinations, validate candidate environments, resolve technical issues, and provide customer support.

Requirements

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Excellent command of the Italian language (native-like or C2 level certification desired)
• Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously

Responsibilities

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development