PeopleCert is hiring a
Remote Online Exams Invigilator in Greece

Summary

The job is for a Remote Online Exams Invigilator (Online Proctoring Agent)-Italian Speaking at PeopleCert., a global leader in assessment and certification of professional skills. The role involves ensuring the integrity and security of online exams, providing technical support, handling customer inquiries, and maintaining a secure working environment. The job operates 24/7/365 and requires availability to work in rotating shifts.

Requirements

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Excellent command of the Italian language (native-like or C2 level certification desired)
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)

Responsibilities

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process