Online Exams Invigilator

Summary

Join PeopleCert as an Online Exams Invigilator (Online Proctoring Agent) - Italian Speaking and ensure the integrity of online examinations. You will invigilate candidates, handle technical inquiries, and provide excellent customer service. The role operates 24/7, requiring shift work including nights, weekends, and holidays. PeopleCert offers a dynamic international work environment, performance-based bonuses, free certifications, and professional development opportunities. A bachelor's degree and experience in a similar role are required, along with excellent English and Italian language skills. Advanced computer literacy is also essential.

Requirements

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function
• Excellent command of the English language (native-like or C2 level certification desired)
• Excellent command of the Italian language (native-like or C2 level certification desired)
• Advanced computer literacy is required
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)

Responsibilities

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
• Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

Preferred Qualifications

• Prior working experience in the certification of persons and/or training and exam fields is desirable
• LanguageCert C2 LTE or C2 IESOL certificate would be a plus
• ECDL Advanced level certification is desirable
• Additional languages will be taken into consideration

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process