Remote Operations Associate

Summary

Join GoodRec, a fast-growing US tech startup revolutionizing the sports world, and become a key member of our Customer Service and Operations team. You'll play a pivotal role in the growth of GoodRec games and revenue, managing facility relationships, game operations, and communications. This position requires flexibility, tech-savviness, adaptability, and strong problem-solving and interpersonal skills. Experience in commercial roles is preferred, along with a Bachelor's degree (or equivalent experience) and advanced English proficiency. GoodRec offers a monthly salary between $500 and $800, depending on experience, and the opportunity to be part of a rapidly expanding global company.

Requirements

• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule
• Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence
• Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations
• Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service
• Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships
• Part-Time or Full Time availability, 30-40h/week depending on availability
• 0-1 years in commercial-related roles such as operations, customer service or sales
• Advanced English level: strong verbal and written communication and comprehension skills
• Studying or graduated from a Bachelor’s degree

Responsibilities

• Book game times with facilities
• Schedule payments
• Add games to the app
• Make sure every game has the right format and information advertised
• Build relationships with facilities
• Ensure excellent client support
• Analyze game revenue and profit
• Make strategic decisions in the team on where to expand games
• Investigate and identify potential issues that come up at the games
• Communicate effectively with the facility
• Continuously monitor and improve the overall player experience, focusing on match quality and app usability

Preferred Qualifications

Bachelor’s degree in International Business, Industrial Engineering, Marketing, or similar

Benefits

USD $500 - $800 / month depending on experience