Remote Principal Customer Success Business Partner

Summary

Join us at Anaplan and be your best self! As a Principal Customer Success Business Partner (CSBP), you will ensure the successful deployment, user adoption, and ongoing health of our Nordic customers and their Anaplan solutions. You will act as the customer's primary point of contact, collaborating with internal teams to drive value and deliver exceptional ROI.

Requirements

• Native Swedish speaker
• Proven experience in customer success management, account management, or client services within a SaaS environment, preferably in a strategic or enterprise-level role
• Deep understanding of business processes, planning, and forecasting
• Strong consultative mindset with the ability to align technical solutions with business needs and objectives
• Experience in leading customers through digital transformation journeys, focusing on high-impact outcomes
• Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organisation
• Strong communication and presentation skills to influence both customer stakeholders and internal teams

Responsibilities

• Own and manage a portfolio of customers to drive adoption, satisfaction, and retention
• Serve as a trusted advisor and thought leader in leveraging Anaplan to achieve customers' strategic objectives
• Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies
• Identify opportunities for upselling, cross-selling, and further expansion within existing accounts, focusing on business impact and maximising ROI
• Guide customers in aligning Anaplan capabilities with their key business goals
• Enable a data-driven approach to planning and forecasting, demonstrating how Anaplan facilitates business agility and strategic decision-making
• Continuously monitor customer engagement, platform utilisation, and business outcomes
• Build and execute tailored customer success plans to ensure consistent value delivery, and proactively address any challenges or barriers to success
• Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan’s roadmap and innovation pipeline
• Ensure customers are represented and championed across internal teams
• Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events
• Promote the sharing of best practices to drive collaboration and knowledge exchange
• Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence
• Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively