Remote Principal Insights Analyst

Summary

Join our team as a Principal Insights Analyst and contribute to delivering regular insights around risk and churn in the business. You will build and maintain dashboards, improve self-serve capabilities, and reduce time delivering reports.

Requirements

• Bachelor’s degree
• Experience in an analytics role at a large SaaS business will be considered in lieu of degree
• Experience working with Salesforce CRM
• Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo
• Experienced in stakeholder management and stakeholder communications
• Able to articulate complex concepts in a clear and concise manner
• Experience working in a highly collaborative, dynamic, and team-oriented work environment
• High level of general technical understanding
• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors
• Proficient in MS Office (primarily Excel)

Responsibilities

• Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell
• Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams
• Supporting leaders with ad hoc requests for analysis to support their business cases and presentations
• Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area
• Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic