Principal Product Manager, Post-Delivery Experiences

Summary

Join Narvar's growing team as a Senior Product Manager to lead the Assist (delivery claims) product line. You will be responsible for evolving the product roadmap, identifying new competitive strategies, and leveraging AI to enhance customer ROI. This role requires experience building and driving adoption of SaaS features with a focus on intuitive user workflows. You will collaborate with cross-functional stakeholders, manage product specifications, and utilize data analysis to inform strategic decisions. The ideal candidate possesses strong leadership skills, data analysis capabilities, and experience in retail technology or e-commerce. This position offers the opportunity to work on a high-impact product within a dynamic and collaborative environment.

Requirements

• 6-10 years of product management experience in consumer applications, with a background in retail technology, eCommerce, or CRM
• Proven ability to analyze metrics and use data to inform strategic decisions and product iterations
• Demonstrated success in managing third-party integrations and driving ecosystem growth
• A keen eye for great design and the drive to deliver products that offer seamless, intuitive user experiences
• Excellent skills in working with internal teams to articulate product vision and strategy
• Bachelor’s degree in Business, Marketing, Computer Science, Economics, or a related field—or equivalent practical experience

Responsibilities

• Partner with cross-functional stakeholders to build Assist’s roadmap
• Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
• Use customer & market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements
• Leverage your data skills and reporting tools to identify important trends, feature opportunities, and product metrics that forward business goals
• Work with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Collaborate with other product managers to ensure consistency and compatibility across all Narvar products

Benefits

#LI-Remote