Principal Product Manager

Summary

Join Narvar's Post Delivery Experiences team as a Principal Product Manager and take strategic ownership of post-purchase SaaS platform features. You will define the product vision, strategy, and execution of retailer-facing configuration tools, applied intelligence features, and reporting capabilities. This pivotal role requires driving significant value propositions, operating in areas of high ambiguity, and providing cross-product thought leadership. You will lead the ideation, development, and launch of innovative solutions, deeply understand retailer needs, and translate them into detailed product requirements. The role also involves prioritizing the product backlog, collaborating with various teams, and acting as a subject matter expert. Success in this role will involve launching new capabilities, developing a strategic roadmap, and improving key retailer outcomes.

Requirements

• BS/MS in computer science, information systems, or equivalent
• 15+ years of Product Management experience, preferably in a B2B or B2B2C SaaS environment, with significant experience in the post-purchase domain
• Broad expertise and unique knowledge in building and scaling platform configuration tools, rule engines, or sophisticated workflow management systems
• Demonstrated success in owning and delivering complex, high-impact platform features from concept to launch, addressing significant and unique issues
• Proven experience defining and managing API-first or headless products
• Highly data-driven; comfortable defining metrics, analyzing complex data, and using insights to guide strategic decisions; exposure to AI/ML concepts is essential
• Strong technical background or aptitude; skilled in collaborating closely with engineering teams on complex technical challenges and architectural decisions
• Deep understanding of a SaaS company's growth strategy and experience contributing to future planning
• Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results, often in high-pressure situations
• Ability to discern the impact and consequences of decisions and act independently to define objectives and determine methods
• Exceptional strategic thinking, communication, presentation, and stakeholder management abilities, with experience presenting to executive teams
• Proven ability to effectively mentor/manage other product managers

Responsibilities

• Define and drive the product vision, strategy, and roadmap for retailer-facing post-delivery experience configurations, aligning with overall business objectives and Narvar's growth strategy
• Lead the ideation, development, and launch of innovative solutions for business rule configuration, consumer experience journey mapping (from the retailer's setup perspective), applied intelligence, and actionable reporting dashboards
• Deeply understand retailer needs for configuring complex rules and workflows across the spectrum of post-delivery scenarios (returns, claims, exchanges, warranty, etc.)
• Translate complex business and user needs into detailed product requirements, epics, user stories, and specifications, with a focus on scalability, configurability, and cross-platform consistency
• Own and prioritize the product backlog for your areas, working closely with dedicated Engineering, Design, and potentially Data Science teams through the development lifecycle
• Champion the exploration and integration of applied intelligence (AI/ML) to optimize retailer configurations, predict issues, and suggest improvements in post-delivery operations
• Own and advance our headless/API strategy for retailer configurations, ensuring robust and flexible integration options
• Collaborate effectively with go-to-market teams (Sales, Marketing, Customer Success) and other Product Managers to ensure successful feature launches, cohesive end-to-end experiences, and leverage market feedback
• Propose and present well-informed ideas and strategies to the executive team to drive business priorities within the post-delivery domain
• Act as a subject matter expert and thought leader for retailer post-delivery experience management, both internally and externally
• Mentor and guide other product managers, demonstrating leadership by example and fostering a culture of innovation and excellence