Remote Principal Software Engineer, Service Order Mgmt

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Design, architect, build, and support Brightspeed’s ServiceNow software solutions, including the development of an End-to-End system migration roadmap (with explicit processes) to support areas of order fulfillment orchestration, inventory, provisioning, and billing domains; Utilize ServiceNow to build a complete, accurate, and comprehensive software migration tool to migrate provisioning applications in a multi-cloud environment; Automate information processes such as configuration item discovery, updates, and relationships into the ServiceNow platform to map software solutions and applications to business services to improve performance, scalability, and stability; Monitor ServiceNow platform for usage trends and performance constraints, and troubleshoot and resolve conflicts between inter-system processes and platforms, including the development of change, asset, incident, and problem management procedures to support appropriate software solutions; Work with Brightspeed leadership and stakeholders within IT team to design a ServiceNow software solution to support Brightspeed initiatives addressing information governance, data migration, and risk and cybersecurity measures. This position is based in Charlotte, NC, but it is a telecommuting role, allowing for remote work from various locations across the United States.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronics Engineering or related field, plus five (5) years’ post-baccalaureate experience as an IT Analyst or related role. Experience must include utilizing ServiceNow IT Service Management; utilizing principles of ITIL; leveraging Javascript; leveraging Web Services JSON and SOAP; and managing CMDB.

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today’s workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer.

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice