Remote ServiceNow Senior Solution Architect

Summary

Join our Crew! As a Senior ServiceNow Solution Architect – FSM for our Customer Practice, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Sr. Solution Architect is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.

Requirements

• 8-12 years’ experience in application development at a SaaS, PaaS, or Enterprise Software Development Company
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
• Experience with CSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong problem-solving skills and the ability to simplify complex situations
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.)
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart)
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Experience implementing systems using the Agile/Scrum methodology
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs, nice to have!

Responsibilities

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation
• Prepare and facilitate customer workshops to capture and define customer’s requirements
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements
• Provide engineers with architectural blueprints/requirements for implementations