Remote Product Expert

Summary

Join Veeva Systems as the Product Expert and be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. This is a great opportunity for someone who is knowledgeable and passionate about Veeva CRM and is excited about working closely with customers to help make them successful.

Requirements

• A must-have is 3+ years experience administrating and/or implementing Veeva CRM
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience interacting with customers and internal teams, both in-person and remote
• Strong analytical and communication skills; written, verbal, and formal presentation
• Self-directed team player with a positive attitude
• Willingness to travel up to 10%

Responsibilities

• Be the product evangelist and provide subject matter expertise for Veeva CRM
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program