Remote Product Expert - Health Data

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As the Product Expert for Veeva Compass, you'll work closely with customers to ensure they get the most value out of our products.

Requirements

• 5+ years of life science data analytics experience
• Customer-facing experience at a consulting company/health tech firm OR internal analytical role at a life sciences company
• Experience working with prescription and medical claims, payer data, and/or sales/performance data sets
• Experience supporting customer use cases in life sciences (e.g., patient data analytics, targeting & segmentation, incentive compensation, etc.)
• Experience using SQL to drive analytics

Responsibilities

• Successfully own and manage customer relationships to ensure they are getting the most value out of Compass products, adopting new features & capabilities, and considering broader use cases our products can support
• Understand our customer’s commercial use cases and help them navigate the data to better support the business need
• Own onboarding and training of customers on the Compass Portal & data products
• Work closely with Account Partners to support & engage with our customers
• Drive customer data investigations & resolve data questions using SQL
• Own core internal dashboards & metric generation for customer discussions
• Assist IT teams in setting up data ingest and bringing in the right technical resources when needed
• Work closely with the Product team to influence product roadmap as well as be able to translate design decisions and & product vision to customers