Remote Product Support Engineer

Summary

Join Titan as a Customer Support Specialist and be part of a team that enables richer and more contextual conversations between professionals and businesses. As a key member of our support team, you will communicate with customers in a friendly and professional manner, help resolve problems, and contribute to the feature documentation.

Responsibilities

• Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
• Provide Omnichannel support over chat, email, phone and social media
• Help fix any bugs that crop up in the product and contribute to the feature documentation
• Work with our development team and suggest updates and features to continuously improve the customer experience
• Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
• Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company