Remote Product Support Specialist

Summary

Join a fast-growing B2B scale-up as a Product Support Specialist and contribute to the growth and success of our Product Team. As direct contact with company departments through our Internal Support Desk, you'll analyze and troubleshoot requests, escalate bugs, and collaborate to improve the product based on user feedback.

Requirements

• Must be smart, emphatic, and eager to learn
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
• Proficiency in data analysis and querying, with the ability to interpret data and logs
• Experience with logging platforms
• Familiarity with APIs
• Excellent interpersonal and communication skills, knowing how to work in a team
• Confidence with English (written and spoken level B2)

Responsibilities

• Act as direct contact with all other company departments through our Internal Support Desk
• Manage various types of requests like information, reporting of potential issues, asking for help and manual operations
• Analyze and troubleshoot requests received through our Internal Support Desk
• Escalate bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority
• Collaborate and advocate with Product and Engineering to proactively improve the product based on user Feedback

Benefits

• A seat on a scale-up with skyrocketing growth
• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Remote work, flexible working policy, and great offices in Europe