Remote Product Support Specialist

Summary

Join a dynamic, cross-cultural team at Teachable as a Product Support Specialist and empower creators to excel on our platform.

Requirements

• 1+ years of experience in product support, preferably in a Software as a Service (SaaS) environment
• Excellent written and verbal communication skills
• Strong problem-solving abilities and a proactive approach to challenges
• Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude

Responsibilities

• Engage with customers through various channels including email, live chat, and virtual meetings to provide timely and effective solutions
• Collaborate closely with cross-functional teams to efficiently resolve customer issues and deliver seamless support experiences
• Actively participate in team meetings, company-wide discussions, and one-on-one sessions to stay informed and contribute to the team's success
• Consistently meet or exceed both individual and team Key Performance Indicators (KPIs) to ensure high-quality support
• Take the initiative to enhance and update Macros, Help Center articles, and other resources to improve the customer support process
• Support colleagues by promptly addressing questions and sharing insights in designated team communication channels
• Contribute to product launches by sharing valuable customer insights and feedback, ensuring continuous improvement of our offerings
• Additional tasks as approved by leadership

Benefits

• Competitive benefits package
• Remote-first culture with added flexibility
• In-person events throughout the year for bonding, strategic alignment, goal-setting, and celebrations!