Remote Professional Services Consultant

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Wrike

💵 $110k-$132k
📍Remote - United States

Job highlights

Summary

Join our Professional Services team as a Professional Services Consultant and play a leading role in shaping customer's initial experience and paving the way for their long-term success.

Requirements

  • 5+ years in project management, consulting and customer facing roles
  • Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
  • Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
  • Extensive understanding of and ability to apply change management principles
  • Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
  • Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies
  • Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support
  • Excellent verbal, presentation and written communication skills
  • Effective communication across all levels of an organization, particularly executive stakeholders
  • Ability to manage difficult audiences and complex client relationships with finesse and poise
  • Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations
  • Firm sense of accountability and ownership of work
  • Superior personal organization and time management skills
  • Customer-centric, energetic person with extensive consulting skill set
  • Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations

Responsibilities

  • Leading individual customer engagements, and participating in or leading larger global customer rollouts
  • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements
  • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings
  • Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems
  • Managing successful completion of customer engagements while achieving critical success metrics
  • Advocating for the customer and assisting in the prioritization of new product features
  • Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap
  • Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
  • Mentoring junior members of the Wrike team

Benefits

  • Medical, Dental, and Employer-Paid Vision Insurance
  • Life Insurance, Employer- Paid ST and LT Disability
  • 401K with employer match, FSA/HSA Benefits, and Legal Plan
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
  • 16 Hours of Volunteer Paid Time Off
  • Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker:

We are seeking a talented Professional Services Consultant to join our Professional Services team, which is a critical part of our Client Success organization. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

More about Your team:

As part of our Client Success organization, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.

How You’ll make an impact:

  • Leading individual customer engagements, and participating in or leading larger global customer rollouts.
  • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
  • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
  • Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
  • Managing successful completion of customer engagements while achieving critical success metrics.
  • Advocating for the customer and assisting in the prioritization of new product features
  • Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike’s product roadmap.
  • Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
  • Mentoring junior members of the Wrike team.
  • Possess qualities that make a good Wriker:
  • Critical thinker, generally curious — a true problem solver
  • Passionate about learning and improving every day, and motivated to excel
  • Open to feedback; coachable
  • Strong team player; tendency to put others first
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative

You will achieve your best if you have:

  • 5+ years in project management, consulting and customer facing roles.
  • Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
  • Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
  • Extensive understanding of and ability to apply change management principles
  • Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
  • Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
  • Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
  • Excellent verbal, presentation and written communication skills
  • Effective communication across all levels of an organization, particularly executive stakeholders
  • Ability to manage difficult audiences and complex client relationships with finesse and poise.
  • Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
  • Firm sense of accountability and ownership of work
  • Superior personal organization and time management skills
  • Customer-centric, energetic person with extensive consulting skill set
  • Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.
  • Ability and willingness to travel up to 75% of time to client sites across the Americas

You will stand out with:

  • Relevant Master’s degree (MBA or similar)
  • Experience working in a SaaS environment
  • Ability to position Wrike into an existing integrated ecosystem

Perks of working at Wrike

When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.

  • Medical, Dental, and Employer-Paid Vision Insurance
  • Life Insurance, Employer- Paid ST and LT Disability
  • 401K with employer match, FSA/HSA Benefits, and Legal Plan
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
  • 16 Hours of Volunteer Paid Time Off
  • Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
  • Get connected with one of our many WERC groups! (Wrike Employee Resource Community)

#LI-LS1

The range above reflects the pay scale that Wrike reasonably expects to pay for the role. The pay scale will also depend on various factors, such as job duties and requirements, and relevant experience and skills. Pay scales are reviewed each year.

Remote - USA pay range

$110,000—$132,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

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