Remote Program Manager, SMB

Summary

Join Fetch as a Program Manager, SMB, and play a vital role in evolving our shopper journey. You'll report to a GM in our sales organization and manage an alliance partnership in the SMB space, driving consultative solutions and sales growth.

Requirements

• 8+ years of sales-driven, partnership management experience
• A successful track record of managing partner relationships and driving revenue growth
• Direct SMB experience
• Prior work experience involving B2B sales account management or program management within Ad Sales, Tech, Digital Media, or other relevant industries
• Knowledge of consumer insights and marketing terminology
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides
• Experience with advanced Excel. Managing and synthesizing large data sets managing advanced functions such as filters, formulas, pivot tables, etc
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders
• Able to travel when necessary for sales meetings, client presentations, etc

Responsibilities

• Act as the primary point of contact between partners and the Fetch team, facilitating the creation of high-impact solutions
• Develop comprehensive partnership plans that outline key goals, challenges, and future roadmaps
• Oversee the delivery of partnership performance, reviewing data to manage timelines, progress, and relevant KPIs
• Drive revenue growth for Fetch by identifying and implementing initiatives that benefit both Fetch and its partners
• Oversee negotiations for complex commercial agreements and renewals
• Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners
• Oversee negotiations for complex commercial agreements and renewals
• Educate partner stakeholders and keep them up to date on the Fetch product suite
• Liaise with the partner and internal stakeholders, relaying partner feedback back the team for process improvements
• Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes all bespoke offerings reflective of the partner’s desires in the channels you are responsible for managing
• Maintain cross-functional collaboration/program management capabilities and communications within and outside of Sales, including marketing, tech, product, and design

Benefits

• Equity
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!