Remote Program Manager, SMB

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

The next step in evolving our shopper journey will be hiring a Program Manager, SMB. In this role, you’ll report to a GM in our sales organization and manage an alliance partnership in the SMB space, driving consultative solutions and sales growth.

Location:

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Act as the primary point of contact between partners and the Fetch team, facilitating the creation of high-impact solutions.
• Develop comprehensive partnership plans that outline key goals, challenges, and future roadmaps.
• Oversee the delivery of partnership performance, reviewing data to manage timelines, progress, and relevant KPIs.
• Drive revenue growth for Fetch by identifying and implementing initiatives that benefit both Fetch and its partners.
• Oversee negotiations for complex commercial agreements and renewals.
• Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners.
• Oversee negotiations for complex commercial agreements and renewals.
• Educate partner stakeholders and keep them up to date on the Fetch product suite.
• Liaise with the partner and internal stakeholders, relaying partner feedback back the team for process improvements.
• Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes all bespoke offerings reflective of the partner’s desires in the channels you are responsible for managing.
• Maintain cross-functional collaboration/program management capabilities and communications within and outside of Sales, including marketing, tech, product, and design.

Compensation:

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $130,000-$175,000. (This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

Minimum Requirements:

• 8+ years of sales-driven, partnership management experience.
• A successful track record of managing partner relationships and driving revenue growth.
• Direct SMB experience.
• Prior work experience involving B2B sales account management or program management within Ad Sales, Tech, Digital Media, or other relevant industries.
• Knowledge of consumer insights and marketing terminology.
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides.
• Experience with advanced Excel. Managing and synthesizing large data sets managing advanced functions such as filters, formulas, pivot tables, etc.
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity.
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders.
• Able to travel when necessary for sales meetings, client presentations, etc.
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.

At Fetch, we’ll give you the tools to feel healthy, happy and secure through:

• Equity
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!