Remote Quality Senior Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Quality Senior Consultant, you will support customers, provide guidance, discuss Vault changes, and apply configurations. You will also collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• In-depth knowledge in quality and compliance, quality management systems, document control, and global change management
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• University degree or equivalent relevant experience

Responsibilities

• Implement new features within the Veeva Vault Quality suite at Life Sciences companies
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite
• Think critically to help design the solution your customers request as well as the solution they have not requested, but may need
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Assist with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Mentor team members and junior consultants