Senior Quality Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Quality Senior Consultant. You will support customers like Merck and Bayer, understanding their business processes, guiding Vault changes, and applying configurations. Collaborate with Veeva teams, shape ideas, and work with product management to meet evolving industry needs. This role requires strong technical skills, customer interaction experience, and excellent communication. The position is full-time and remote-friendly, offering flexibility to work from home or the office. Veeva is committed to diversity and inclusion.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• In-depth knowledge in quality and compliance, quality management systems, document control, and global change management
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• University degree or equivalent relevant experience

Responsibilities

• Implement new features within the Veeva Vault Quality suite at Life Sciences companies
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Think critically to help design the solution your customers request as well as the solution they have not requested, but may need
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Assist with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Mentor team members and junior consultants

Preferred Qualifications

• Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
• Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Benefits

Work Anywhere company, supporting flexibility to work from home or in the office