Remote R&D Technical Writer

Summary

Join Abnormal Security, a leader in advanced email threat detection, as a Technical Documentation Writer to create and maintain technical documentation for our cybersecurity products.

Requirements

• Education: Bachelor’s degree in Technical Writing, Cybersecurity, Computer Science, Information Technology, or a related field
• Experience: 2+ years of experience in technical writing, preferably within the cybersecurity or technology industry
• Familiarity with cybersecurity concepts, especially in areas like email security, phishing, malware detection, and incident response
• Experience with AI-based content creation tools (e.g., GPT-based models, automated documentation platforms) to improve efficiency and consistency in technical writing
• Strong ability to convey complex technical concepts (cyber threats, security policies, etc.) in a simple and customer-friendly manner
• Proficiency in content management systems (CMS) and version control tools like Git
• Basic understanding of cybersecurity standards, regulations, and compliance (e.g., GDPR, SOC 2)
• Knowledge of technical frameworks like REST APIs and some exposure to scripting or programming languages (HTML, Python) is a plus

Responsibilities

• Create and Maintain Documentation: Develop detailed and easy-to-understand technical documentation, including user manuals, configuration guides, release notes, API documentation, and troubleshooting guides for Abnormal Security’s cybersecurity products
• Leverage AI Tools: Utilize AI-driven tools to automate repetitive tasks, generate initial drafts, and refine technical content to ensure consistency, clarity, and readability for a diverse audience
• Cybersecurity Focus: Write technical content that conveys complex cybersecurity concepts such as phishing detection, business email compromise (BEC), threat intelligence, and security operations workflows in a clear and accessible way
• Collaborate with Teams: Partner with product managers, engineers, threat analysts, and customer success teams to gather insights about new features and updates, ensuring that all technical documentation is accurate and user-focused
• Enhance Customer Experience: Continuously update and improve documentation based on customer feedback, leveraging AI analytics to optimize content for better user engagement and understanding
• Ensure Accuracy and Compliance: Ensure that all content is accurate, up-to-date, and complies with industry standards and regulations relevant to cybersecurity (e.g., GDPR, CCPA)
• Support Product Releases: Maintain version control and ensure that all product-related documentation is updated in alignment with product launches and updates
• Contribute to Knowledge Base: Expand Abnormal Security’s knowledge base with new technical content, FAQs, and best practices that empower customers to maximize the use of our cybersecurity products

Benefits

Competitive Compensation: A comprehensive benefits package, including health, dental, retirement options, and additional perks to enhance your overall well-being