Remote Response Team Specialist

Summary

Join Honor as a Response Team Specialist and help the aging population find services to age well at home, utilizing excellent customer service and sales skills.

Responsibilities

• Be the welcoming voice for potential customers via phone, email, or chat
• Meet key team metrics like sales goals, handle time, quality, and productivity on a monthly basis
• Identify customer needs and demonstrate how our products or services solve their problems, ultimately closing the deal
• Assess leads to find the best fit for our services by asking questions and understanding their needs and budget
• Proactively resolve scheduling conflicts, territory issues, and service needs to prevent escalation, using strong discretionary skills
• Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience
• Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships
• Handle multiple tasks simultaneously and prioritize effectively in a dynamic environment
• Initiate outbound contact for web inquiries and service leads
• Complete client service inquiries over the phone and schedule in-home care consultations for the franchise network
• Manage inbound calls for in-home care inquiries
• Focus on scheduling care consultations through consultative selling approaches