Remote Response Team Specialist

Summary

Join Honor as a Response Team Specialist to assess customer needs and explain how Home Instead can provide services for aging adults, engaging with customers by phone, chat, and text.

Requirements

• Bachelor’s degree or equivalent experience required
• Prior experience in the health or homecare industry preferred
• 3+ years of phone based sales experience (both inbound and outbound) preferred
• Some night and weekend hours required

Responsibilities

• Meet key team metrics like sales goals, handle time, call quality, and productivity
• Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment
• Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling)
• Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget
• Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience
• Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships

Benefits

• Base pay is just a part of our total rewards program
• Honor offers equity and 401K with up to a 4% match
• We provide medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• We offer a generous time off program
• Mental health benefits
• Wellness program
• And discount program