Remote Revenue Operations Order Management Specialist

TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.

We’re seeking a Revenue Operations Order Management Specialist to oversee the end-to-end process of sales order management, revenue recognition, and fulfillment. In this role, you’ll collaborate with Sales, Finance, and Customer Success teams to ensure that orders are processed accurately and efficiently while driving improvements in our order-to-cash workflow. This position is critical to optimizing our revenue operations as we scale.

The impact you will have here:

• Manage the end-to-end sales order process, ensuring accuracy and timely fulfillment.
• Collaborate with Sales, Finance, and Customer Success to resolve order issues and optimize workflows.
• Maintain CRM and CPQ systems, analyze order data, and provide actionable insights.
• Drive process improvements to enhance efficiency and scalability throughout the customer journey.
• Perform analyses of GTM performance and surface insights & opportunities for improvement.
• Create and maintain dashboards on win/loss analysis, deal flow & performance, providing insights to sales leadership.

What we’re looking for:

• 3+ years of experience in order management, revenue operations, or related roles, ideally in a fast-paced startup environment.
• Proficiency in CRM (e.g., Salesforce), CPQ systems, and contract management tools, with the ability to manage and optimize order processing workflows.
• Proficiency in data analysis tools (e.g., Excel, SQL), experience with business intelligence tools is a plus (e.g., Tableau, Looker)
• Excellent communication and collaboration skills, especially in a remote-first setting, with a strong attention to detail and problem-solving abilities.
• Analytical mindset with the ability to analyze data, generate insights, and drive process improvements.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.

About the Team:

• The RevOps team is truly remote! We practice async communication and collaboration through various methods such as slack channels and documentation (Notion, etc.). It’s important to note that the primary method for communication for this role with all relevant stakeholders will be through slack (text, voice notes and video messages across DMs and various channels).  Additionally, RevOps is involved in a variety of live recurring meetings throughout the week (~8 hours). A few times a year we’ll come together in-person to collaborate, with an opportunity to engage in-person more often if you’re near a hub.
• As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 11am - 5pm EST for meetings and collaboration. All team members, regardless of location must have at least 6 hour overlap with EST business hours.

Learn about TRM Speed in this position:

• You’ll be pulled into urgent conversations around quoting / deal structuring that will require real-time updates to CRM, SKU & CQP data to ensure a proposal is structured accurately and/or a key deal is closed out immediately.
• Within 48 hours of agreeing on MBR narrative, you’ll typically be responsible for completing deeper analysis on highlight/lowlight areas and developing a solid draft of written narrative + visuals.
• You’ll often be asked to help develop a dashboard / report and expected to launch it within 24 hours.

Life at TRM Labs

Leadership Principles

Our Leadership Principles are foundational element of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.

• Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague: We value humility, candor, and a one-team mindset.

Build a Career

Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you’ll experience:

• Purpose and Mission: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.
• Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
• Personal Growth: We’re not just using technology; we’re inventing it and taking category-defining products to market.

Work Environment

• Remote First: Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding. Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency.
• Ownership & TRM Speed: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there’s no strict clocking in or out, we expect team members to balance personal schedules and team needs. We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback.
• Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they’re a law enforcement expert or a tech pioneer.
• Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.

Join Us

We’re looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.

We encourage you to reach out even if your experience doesn’t precisely match the job description. Don’t worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.

To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.