Remote Contract Operations Specialist

Summary

Join Hootsuite's team as a Contract Operations Specialist, advising and supporting teams on efficient deal execution, contract structuring, and compliance. This role offers remote work or hybrid flexibility.

Requirements

• Some practical or relevant work experience in a Sales Operations role including direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies
• Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.)
• Understanding of software sales processes from quote-to-cash and some experience in working within CRM and Financial systems
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Responsibilities

• Support the New Business and Customer & Expansion teams as the subject matter expert of the Sales process, helping to resolve issues and navigate across multiple business functions
• Partner with the New Business and Customer & Expansion teams to capture the contractual requirements in order to propose language for inclusion in contracts
• Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
• Review contracts pre / post-sale to ensure compliance with operational procedures/financial audit requirements, providing assistance in resolving any contractual issues found
• Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue
• Perform other related duties as assigned

Benefits

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process