Remote Safety Senior Consultant

Summary

Join Veeva Systems as a Safety Senior Consultant and contribute to transforming the life sciences industry by making a rapid impact on Life Sciences organizations. As a tech-savvy person, you will support customers in configuring Vault Safety, provide subject matter expertise, and work closely with other teams at Veeva.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions
• In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a consulting and/or customer facing role
• Proven ability to manage diverse customers and /or stakeholders
• Ability to quickly understand customer requirements and create corresponding solution designs
• Self-starter and motivated individual with the proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• Ability to thrive in an ambiguous / start-up environment as the business develops and scales
• University degree or equivalent relevant experience
• Excellent verbal and written communication skills in English

Responsibilities

• Lead life sciences customers in the rapid configuration of Vault Safety
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Primary contact for customer liaising, managing communication between the project team, customer and internal stakeholders
• Analyze customer requirements and support solution design and architecture of Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Mentor project team members and junior consultants

Preferred Qualifications

• SaaS/Cloud experience
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Benefits

• Allocations for continuous learning & development
• Health & wellness programs