Remote Senior Business Process Consultant

Summary

Join Veracity by RGP as a Senior Business Process Consultant for HRSD / CSM, leading workshops to define requirements, improve processes, and enhance customer outcomes. The role involves advising on ServiceNow tools, ensuring high-quality deliverables, demonstrating solutions, and supporting continuous improvement.

Requirements

• 3+ years of experience in HR and/or Customer Service functions, processes, and HR and/or Customer Service industry best practices is highly desired
• A Bachelor's degree or equivalent practical experience (5-10 years)
• 2+ years working with the ServiceNow platform on current releases
• 3+ years’ experience in management consulting, process design, or product management
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer centric mindset
• Experience leading / executing complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives
• (CSA) Certified ServiceNow Administrator
• (CIS-HR) Certified Implementation Specialist for HR and/or (CIS-CSM) Certified Implementation Specialist for CSM required

Responsibilities

• Lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions
• Document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project
• Lead workshops to define requirements, improve processes, and enhance customer outcomes
• Ensure the delivery of solutions that are efficient, sustainable, and align with customer goals

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan with Company Match
• Employee Stock Purchase Plan