Remote Senior Cloud CRM Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Cloud CRM Consultant, you will join our dynamic team, where collaboration and strong bonds are at the heart of what we do! You will collaborate with client-side application owners on ongoing changes to their systems, as well as design and deploy changes in the customers' environments.

Requirements

• 5+ years of experience implementing business software solutions (e.g., CRM, ideally Salesforce)
• Experience working in a customer-facing and/or consulting role and managing customer expectations
• Ability to quickly understand requirements and design / articulate potential solutions
• Strong desire to constantly learn and develop
• Excellent verbal and written communication skills in English
• Ability to work remotely and independently with clients
• Experience with fulfilling customer needs and managing expectations
• At least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalent

Responsibilities

• Proactively drive customers towards Veeva and Industry application management best practices
• Lead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed-off change into the live environment
• Manage overall service delivery team capacity and utilization level
• Onboard new Veeva project teams into the customer environment
• Design and implement a process for ongoing BAU(Business As Usual) releases based on Veeva best practices
• Trend analysis of change requests and recognition patterns
• Participate in the service contracting process
• Implement and execute yearly Account Plan

Benefits

• Allocations for continuous learning & development
• Health & wellness programs