Remote Senior Customer Success Manager

Summary

Join Payoneer's global community and contribute to empowering anyone, anywhere to participate and succeed in the global economy. As a New Vertical Senior Customer Success Manager in China, you will enable top-tier new vertical clients and service trade businesses to get paid globally with Payoneer's fast, flexible, secure, and low-cost solutions.

Requirements

• A bachelor's degree, preferably in business, finance or international trade
• Native Mandarin with high level of English communications
• 7+ years of new vertical clients account management, business development, financial service or other relevant experience in a well-known financial service or internet company
• Expertise in new vertical segment including Gaming, Applications developing, Advertisement, Travel or other internet industries
• Good understanding of financial products, banking services and sound knowledge of SAFE, PBOC regulations
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization and focus and ability to work under pressure

Responsibilities

• Increase business adoption and market penetration for Payoneer product and services on New vertical segment
• Lead project and coordinate internal & external resources to make it go alive and achieve purpose
• Establish and develop relationships with the company's largest and most loyal users, industry influencers, and leverage this to increase business with the customer
• Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell
• Grow the company's scalability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
• Review and propose process improvement that drive client and market penetration
• Build business success stories and case studies
• Maintain all information of customer activity within CRM platform
• Maintain and exceed country targets in areas of # of clients from our direct business
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness
• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team