Senior Customer Success Manager

Summary

Join Sinch, a global leader in Communication Platforms as a Service (CPaaS), as a Senior Customer Success Manager! This role focuses on cross-selling and upselling within a portfolio of high-profile existing accounts. You will be responsible for maintaining strong client relationships, identifying new growth opportunities, and driving revenue. The ideal candidate is an analytical thinker with a consultative approach and strong experience in enterprise sales. This position offers a competitive salary, commissions, and a comprehensive benefits package including paid time off, flexible remote work options, and various wellness programs. The role requires strong relationship-building skills, strategic leadership, and a proven track record of success in sales and account management. Apply by February 28th, 2025.

Requirements

• Bachelor’s or master’s degree preferred
• At least five (preferably 7-10) years of industry Enterprise Sales and/or Account Experience
• Able to manage the entire upsell/cross-sell sales cycle from qualification to presentation, closing and implementation
• Strategic leadership ability and relationship building skills are critical
• High energy and motivated personality who can drive revenue growth
• Demonstrated track record of success in previous Sales / Account Management roles
• High degree of initiative, dependability, autonomy, and ambitious drive
• Must have excellent work ethic
• Fluency in English is required

Responsibilities

• Identify and pursue business opportunities by analyzing sales options and industry trends
• Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor
• Promote deeper product usage by creating clear, value-driven use cases
• Track customer health metrics, proactively addressing issues to ensure satisfaction and retention
• Provide ongoing support, insights, and recommendations to improve service adoption and profitability
• Collect and relay customer feedback to Engineering and Product teams to inform future development
• Accurately forecast business performance and maintain CRM data in Salesforce
• Stay current on industry trends, competitive activity, and best practices
• Maintain professional and technical knowledge through ongoing learning and networking

Preferred Qualifications

• Background in CPaaS or other related Enterprise Sales experience preferred
• Knowledge of Messaging, Telecom and/or Enterprise Software
• Experience with VP level and above selling preferred

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice